Anonymised case
Distributor with a store network
Connect store service with the digital customer relationship
Challenge
Bring professional service to ecommerce and the customer portal, with information and processes adapted to installers’ daily work.
What we did
Our involvement, stage by stage.
Develop the catalogue, categories, filters and product maintenance processes.
Support development of the customer portal: quotations, orders, delivery notes and invoices.
Coordinate the agency and internal teams to validate features, system connections and dependencies.
Define activation processes and support sales teams in integrating the digital channel into customer relationships.
Value contributed
A digital relationship that extends store service, with a maintainable catalogue and coordination between technology and sales teams.
Ongoing work
The focus is sales-led adoption, promotion visibility and platform stability. An AI assistance pilot is also being prepared.